The influence of COVID-19

The influence of COVID-19 on our package transportation.

1. Logistics companies, airlines and customs have stepped up inspection of packages. So all packages will be delayed. Please be patient. If you have any doubts or questions, please contact us by email first.

2. About the transportation of battery products, because batteries are high-risk goods, we have only a few specific transport channels to send batteries to customers. Yodel is responsible for the delivery of battery products to the UK. USPS is responsible for the delivery of battery products to the USA. Other European countries deliver packages by transhipment. 

3. The battery products sent to the UK can't find any information before they pass the customs inspection. So please wait patiently. Once the package has passed the customs inspection, you will receive your battery order within 1-3 days.

Number: JJD0002230082746642
Package status: Delivered (11 Days)
Country: Unknown -> Unknown
2022-09-10 14:26 BASILDON HOME DELIVERY, Your parcel has been delivered through your letterbox
2022-09-10 11:12 BASILDON HOME DELIVERY, Your parcel is with one of our drivers for delivery
2022-09-10 09:01 BASILDON HOME DELIVERY, Your parcel is being loaded. Check back for updates shortly.
2022-09-10 02:22 BASILDON HOME DELIVERY, Your parcel has arrived at the local delivery depot
2022-09-09 13:05 WEDNESBURY HUB, Your parcel is at our national hub
2022-09-08 15:13 HAYES SERVICE CENTRE, Your parcel is in transit
2022-08-30 23:00 FARNBOROUGH SERVICE CENTRE, We're expecting your parcel from your sender. We will provide updates here once we receive it.
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You can refer to this customer's package. We shipped the package to customer on 19th. It passed the customs inspection on the 24th, and the information was displayed on the 25th. But he received the package on the 26th. So please be patient for a while. It was a tough time for us. Thanks.

4. Battery packages to other European countries, your package will be sent to Netherland first and then transferred from Netherland to your destination. Such as Sweden, Spain, Portugal, Greece, Austria, Germany, France and other countries. So the time to receive the package will be longer.

5. Laptop AC Adapter, Laptop Charger, Laptop Optical Drive, Laptop Fan, Laptop Keyboard, these laptop parts are not affected. You can receive them within 5-8 days.