Return and Refund Policy
Returns
We are committed to your satisfaction. Within the warranty period, items can be returned for replacement or repair or if the item is not in stock a store credit will be issued, once a Returned Materials Authorization ("RMA") has been obtained. Our policy lasts 30 days. Refunds are only available within the first 30 days from the date of the invoice (shipping, insurance and handling charges are non-refundable)
RMA Information
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hppartsshop@outlook.com. Please note that returns will need to be sent to the following address: [Lin Ji Bing (JCL) , Room 323, Building 3, XinYiLingYu, Liuxian one Rd, XinAn Street, Baoan, ShenZhen City, GuangDong Province 518133, China]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hppartsshop@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hppartsshop@outlook.com.
1. Any shortages must be reported within 2 days of receipt. You may do this on our website or email to us.
2. For all returns you will need to contact us to request an authorization number. Be advised that numbers and specific RMA information are issued by email only. Unauthorized and unmarked returns will not be accepted.
3. Please have the following information available when requesting an RMA request: order number, the name the order was placed under, item number, and the nature of the problem.
4. All returns must be shipped back in the original packaging material and box. Failure to do so may invalidate both the RMA and the warranty.
5. If you wish to return merchandise, you must request a Return Merchandise Authorization number (RMA). To get a refund for any reason, an RMA number must be obtained within 30 days from the ship date. We reserve the right to test the product and confirm the defectiveness or incorrectness before issuing a refund or exchange. All items must be complete to be accepted for RMA. A 10% Restocking Fee applies to all refunded items returned sealed. After the 30-day period has expired, a new RMA number will need to be obtained.
6. All returns must include any cables, driver disks or any other accessories provided with the order unless otherwise authorized.
7. All returns must be shipped prepaid. Returns shipped C.O.D. will be refused.
Remember to take note of your RMA number. You will need it as a reference.
(1) Refunds and credits are available only after the return has been received, tested and verified for authenticity.
(2) Manufacturers warranty is assumed void unless otherwise stated on your invoice. The Hp Parts Shop warranty will be voided at any time if the products are not returned in their original condition as sold, matching the specifications and serial numbers for all components contained therein. Non-conforming materials will be returned to the Shipper, Collect.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hppartsshop@outlook.com.
Shipping
To return your product, you should mail your product to: Lin Ji Bing (JCL) , Room 323, Building 3, XinYiLingYu, Liuxian one Rd, XinAn Street, Baoan, ShenZhen City, GuangDong Province 518133, China
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £15, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.